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deloitte future of work report 2020

Indian millennials and Gen Z report … Driven by accelerating connectivity, new talent models, and cognitive technologies, work is changing. Today we’re starting with the impact of COVID-19 on mental health and the role of insurers… A lot of work today simply can’t be done well without high-touch collaboration—a challenge when many people are working from home. Learn how leading companies use knowledge, intuition and empathy to build inclusive prosperity and bright futures in the future of work. Work of the Future Report The MIT Task Force on the Work of the Future launched in 2018 as an institute-wide initiative to understand how emerging technologies are changing the nature of human work and the skills required—and how we can design and leverage technological innovations for the benefit of everyone in society. Certain services may not be available to attest clients under the rules and regulations of public accounting. After perusing Deloitte’s FY 2020 global revenue announcement and impact report today, I thought I’d highlight some of the good news and some of the bad news over the past 12 months for D-towners everywhere.. First, the good: For the fifth consecutive year, Deloitte has won the Big 4 revenue dick-measuring contest by reporting $47.6 billion for FY 2020 … ​The future of work in technology, encompassing work, workforce, and workplace, is undergoing a massive transformation. 0000071854 00000 n He has over 20 years of experience advising global Read More 0000004057 00000 n Digital Tools in Crisis and Recovery | Important notice from Deloitte LLP 2 This final report (the “Final Report”) has been prepared by Deloitte LLP (“Deloitte”) for Facebook, Inc. in accordance with the contract with them dated 18 May 2020 … ​Advances in AI, cognitive computing, and automation mean employers should equip workers with more than technical skills. ​Redesigning jobs should be viewed not as an end goal but as a process that enables work itself to be redefined so that the workforce creates new value. Deloitte's 11 th annual Tech Trends 2020 report captures the intersection of digital technologies, human experiences, and increasingly sophisticated analytics and artificial intelligence technologies in the modern enterprise. 2020 Global Gender Impact Report. Travel Weekly's ninth annual Insight Report published in partnership with Deloitte and featuring exclusive consumer research from Service Science. As business activities restart and reset amid the ongoing pandemic, HR leaders are revising their priorities for 2020-21, but only slightly. A transformation already underway prior to the pandemic, the future of work has been forever altered by the events of 2020. See Terms of Use for more information. • The future of how work gets done. The future of work is being shaped by two powerful forces: The growing adoption of artificial intelligence in the workplace, and the expansion of the workforce to include both on- and off-balance-sheet talent. Please see www.deloitte.com/about to learn more about our global network of member firms. Three years of GST Journey so far and the … And according to Deloitte’s 2020 report, their top concern is still climate change. Sie können hier den gesamten Report downloaden oder die … 0000006402 00000 n In this report, we look to 2022 and consider how the characteristics of these three worlds of work are likely to be shaped Welcome to our UK Annual Report 2020. This report analyzes key drivers that will reshape the landscape of work and identifies key work skills needed in the next 10 years. 0000004930 00000 n In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. But the race to our robotic future is not quite … Embracing possibility: Returning to work in the future of work 4 New possibilities arising from the COVID-19 crisis 5 Building a sustainable post-COVID future 9 Endnotes 10 2020 Deloitte Global Human Capital Trends | Special report 0000021992 00000 n 2 Jones. After considering the unprecedented challenges of 2020 in the context of preparing the 10th annual report on Human Capital trends, Deloitte released two reports in May 2020: our regular annual report on the top 10 trends for 2020 (The social enterprise at work: Paradox as a path forward) and a special report on the 2020 … Dive Brief: Cybersecurity and cloud computing top the list of key priorities businesses plan to lean on in response to the pandemic, according to a report from Deloitte.The global survey … The new research by Deloitte suggests that poor mental health cost UK bosses more than £43bn in 2018. Deloitte has released its latest study on the global human capital trends for 2021, highlighting the five key workforce trends shaping the emerging outlook towards work and insists to make a “fundamental … Deloitte report workplace_of_the_future_jul2013 ... Department of Marketing and Management, Macquarie University. Future of Work Disruption lies ahead. The report also found that the pandemic accelerated several global megatrends in banking, including digitalization and a virtual workforce. Forces of change are affecting three major dimensions of work: the work itself, who does the work, and where work is done. Contents Introduction 02 2020: where three worlds co-exist 04 ... throughout this report While some of the findings seem to confirm current received thinking about the future of work, a number of themes defy conventional thinking. Deloitte will start laying off workers in the U.S. in the coming weeks, a sign that the widespread shutdown of businesses is spilling over into industries where … 0000071815 00000 n Getty. Jobs are being reinvented, creating the “unleashed workforce”—where work … Pat Sweet ... Deloitte’s response to the previous year’s report included focused training and standardising the firm’s audit work programmes, which the FRC said had paid off. Our 'Future of work 2030' report helps you kick-start your thinking. 0000007744 00000 n Deloitte Report: 2 Key Focus Areas for HR in the Year Ahead Human resources departments must take these two actions to thrive in a world where disruption is the norm, not just for their own teams but across their companies, according to Deloitte’s “2020 … As robotics, AI, the gig economy and crowds grow, jobs are being reinvented, creating the “augmented workforce.” We must reconsider how jobs are designed and work to adapt and learn for future … Don’t be afraid of change! What changes could be in store for the workplace, the workforce, and the nature of work … Organizations and their employees will need to manage, store, process, analyze, and draw actionable Deloitte’s report on COVID impact on O & G industry suggests that global oil demand expected to pick up slowly and likely to reach 2019 level post December 2020. ��l;�9�D�x���ꀯճ��. The responses to our survey show that employees have differing views and experiences of WFH, and that there will not be a one-answer-fits-all solution. As of May 2020, the shift to remote work had largely been viewed positively by employees, with more than 60% of younger generations saying they would like the option to work … Digital Tools in Crisis and Recovery | Important notice from Deloitte LLP 2 This final report (the “Final Report”) has been prepared by Deloitte LLP (“Deloitte”) for Facebook, Inc. in accordance with the contract with them dated 18 May 2020 (“the Contract”) and on the basis of … Deloitte Report: 2 Key Focus Areas for HR in the Year Ahead Human resources departments must take these two actions to thrive in a world where disruption is the norm, not just for their own teams but across their companies, according to Deloitte’s “2020 Global Human Capital Trends” report. Overall, Deloitte’s 2020 survey showed that great strides have been made to arrive in this brave new world of widespread intelligent automation. Work of the Future Report The MIT Task Force on the Work of the Future launched in 2018 as an institute-wide initiative to understand how emerging technologies are changing the nature of human work … After the pandemic, 61% of executives surveyed in Deloitte’s 2021 Global Human Capital Trends report said they plan to focus on reimagining work, compared to just 29% the previous year. How can organizations remain distinctly human in a technology-driven world? November 23, 2020 – Hybrid models of remote work are likely to persist in the wake of the pandemic, mostly for a highly educated, well-paid minority of the workforce. %PDF-1.5 %���� Irish people check their phones on average 58 times per day, according to the first publication of Deloitte Ireland’s Digital Consumer Trends 2020 report (previously known as the Global Mobile Consumer … Future of Work Disruption lies ahead. Subscribe to receive insights on the Future of Work. This year’s Global Human Capital Trends report calls upon organizations to embrace three attributes—purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. According to Deloitte’s ‘Future of Work Accelerated’ report, three in five organisations (60%) are gauging increasing share of gig workers so as to reduce the dependence on full time … A podcast by our professionals who share a sneak peek at life inside Deloitte. This year’s Global Human Capital Trends report calls upon organizations to embrace three attributes—purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. Learn how leading companies use knowledge, intuition and empathy to build inclusive prosperity and bright futures in the future of work. Key messages. Looking ahead to 2021, the recovery may take longer to reach pre-pandemic levels, as Deloitte projections based on the Oxford Economic Model (OEM) anticipate a decline in annual manufacturing GDP growth levels for 2020-2021, with a forecast of -3.7% for 2020 and -5.4% for 2021. Telecommunications, Media & Entertainment. This suggests that they don’t view it as a distant threat, but rather a clear and present danger to their current way of life as well as future … Discover Deloitte and learn more about our people and culture. It does not consider what will be the jobs of the future. 0000008344 00000 n 0000005856 00000 n The responses to our survey show that employees have differing views and experiences of WFH, and that there will not be a one-answer-fits-all solution. The survey was carried out between May and June this year, as the country began to exit COVID-19 lockdown restrictions. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business driven HR to innovative talent, leadership, and change programs. Our Organization Transformation services can help you bring your organizational structure, culture, and assets in line with your business strategy. The FS talent model should support work-life balance, help maintain well-being and minimise work … 0000005596 00000 n Daher wurden, gemeinsam mit dem Fraunhofer-Institut, 1.200 Menschen aus 34 Ländern nach dem aktuellen Stand und der Zukunft der Arbeit befragt – die Grundlage für den „Challenge the Future of Work“ Report. 0000035426 00000 n 0000002520 00000 n trailer <]/Prev 729576/XRefStm 2125>> startxref 0 %%EOF 541 0 obj <>stream Please enable JavaScript to view the site. Taking action against systemic bias, racism, and unequal treatment, Key opportunities, trends, and challenges, Go straight to smart with daily updates on your mobile device, See what's happening this week and the impact on your business. 0000011528 00000 n … *�.�"‹!���6�iIۇ}0M���>4mjZ�T��@h���i��X��&=��/���;�s� �� �Y���%0@3W�7���T����1�&�rɖ��F�:����(?��>��Ҩx��ɚN8���)�МaM5��:�Kh��I �t����œ��l�%7�K3o���F>��V�oC@P�(�Nr��x�*�Vw��_�sz��r-_��lG��L�J��Eȗ��V�_�:�b{������v�#��%J��sޢ��X�NQ�s��>�.nwr��4�9�{��molpI�� series of scenarios for the future of people management. 513 29 Steve Hatfield is a Principal with Deloitte Consulting and serves as the Global Leader for Future of Work for Deloitte. Deloitte's 2021 Global Human Capital Trends report, "The social enterprise in a world disrupted," examines how organizations and leaders can leverage the … Download Mercer’s 2020 Global Talent Trends Study today. That’s why our Insurance services team will be publishing regular articles, breaking down what insurers need to consider, both in the near future and farther afield. Given the speed of change, most organizations are not ready for AI AI brings with it a proliferation of data. The Human Capital Platform helps clients navigate today’s market, extend the capability of their HR organizations, and sustain organizational performance. Download Mercer’s 2020 Global Talent Trends Study today. After the pandemic, 61% of executives surveyed in Deloitte’s 2021 Global Human Capital Trends report said they plan to focus on reimagining work, compared to just 29% the previous year. 3 3 Deloitte Insights, 2019 Human Capital Trends Report, Deloitte Development LLC, 2019. This week we're taking a look at the "future of The City" campaign by Deloitte Financial Services. 0000009643 00000 n This year’s Global Human Capital Trends report calls upon organizations to embrace three attributes—purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. 0000005044 00000 n Deloitte's 2021 Global Human Capital Trends report, "The social enterprise in a world disrupted," examines how organizations and leaders can leverage the lessons of this pandemic to … The future they find will be distinctly different from the realities of January 2020, yet CIOs are already charting a promising path toward tomorrow, as captured in this year's report. How can organizations remain distinctly human in a technology-driven world? A collection of Butterfly Effect stories highlighting how our Deloitte professionals are positively impacting the lives of women and girls around the world. Yet millennials—and to an even greater degree Gen Zs—have their eyes fixed firmly towards the future. The 17 chairs interviewed in the Deloitte research represent 35 significant local organisations - 28 per cent of the NZX 50 and 20 per cent of the 2020 Deloitte Top 200 index. hތ�[LWǿ�������L+�;����/� ���ED]AeU��uQ. According to Deloitte Global’s 2020 Readiness Report, The Fourth Industrial Revolution: At the intersection of readiness and responsibility, preparing workers to meet the demands … The insurance sector faces a tricky road ahead after 2020’s difficult start. Jobs are being reinvented, creating the “unleashed workforce”—where work is redefined to create new value and meaning for organizations, employees, stakeholders, and communities. Deloitte's Capital H podcast is a forward-looking discussion about putting humans at the center of work and the ongoing disruption of the workplace and workforce. As the global leader in HR Transformation, we provide a comprehensive set of end-to-end services designed to focus on every aspect of HR, helping our clients not only tackle the issues of today, but look ahead to the challenges of tomorrow. Can we architect systems that will both find the business value in tomorrow's tech trends and remain viable for decades? The FS talent model should support work-life balance, help maintain well-being and minimise work-related stress and anxiety. Driven by accelerating connectivity, new talent models, and cognitive technologies, work is changing. DTTL and each of its member firms are legally separate and independent entities. That is an increase of 16% since the last estimate of £37bn in 2016. Not surprisingly, the future of work now tops the list as organizations grapple with shifts in work trends driven by the response to the pandemic.. Our Workforce Transformation services can advance your company’s ability to move at the speed of ideas. 0000024641 00000 n Driven by accelerating connectivity, new talent models, and cognitive tools, work is changing. 0000002308 00000 n The future of work to 2020 *connectedthinking. Mumbai: As most companies saw their employees working from home due to the Covid pandemic, they are worried that this is also set to see a substantial jump in the frauds in next two years, a Deloitte survey said. 15 Jul 2020. The 2020 Deloitte Millennial Survey. The pandemic has become a sort of forcing function on all aspects of daily living, include health care. 0000004664 00000 n Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. ... as Deloitte’s Global Human Capital Trends report has shown over the past few years. 0000000016 00000 n Through our proprietary Experience per Square Foot TM (XSF) tool, Cushman & Wakefield has captured more than 2.5 million data points from workers all over the globe in the pre-COVID-19 era and a further 1.7 million data points from more than 50,000 respondents in the current work from home environment. 0000007102 00000 n There's a lot to take away from this campaign, from the design of the hero piece itself to the intent behind the campaign. © 2021. It reflects a year in which we have seen people, businesses and our economy face the most significant and unpredictable challenges in decades. How can you put a … This report, conducted by an independent research firm and commissioned by Upwork, surveyed more than 1,000 U.S. hiring managers to show how Millennials and Gen Z are redefining the future of work. The result was three ‘worlds of work’, which provide a lens through which to examine how organisations might operate in the future. 0000008983 00000 n 0000000876 00000 n Deloitte estimated that for U.S. banks, average return on equity could decline to 5.6% in 2020, but noted that it is expected to recover to 11.7% in 2022. Tech Trends 2020 New breakthroughs promise emotionally intelligent interfaces and hyper-intuitive cognitive capabilities. Now as we respond … New tools are helping. There is so much to talk about that we thought we'd cover the things that set this campaign apart and why they work. ... 22 January 2020. Looking forward, metrics such as these will make employee experience a top priority for human resources departments around the world; already, in Deloitte’s 2019 Human Capital Trends report… Many studies have tried to predict specific job categories and labor requirements. It’s time to reimagine work. 0000010903 00000 n Find out what the future holds as these younger generations become the workforce majority. Work fulfils many psychological needs, as well as material objectives. Work fulfils many psychological needs, as well as material objectives. The 2020-21 Insight Report is authored by Travel Weekly executive editor Ian Taylor and is designed to assist business leaders with unrivalled analysis of the global travel industry and economic trends affecting the sector. Source: 2019 Deloitte Global Human Capital Trends. Insights for organizations moving beyond responding to the immediate crisis, towards strategies for accelerating recovery. Getty. 513 0 obj <> endobj xref AQI 2020: Deloitte best performer of Big Four . Irish people check their phones on average 58 times per day, according to the first publication of Deloitte Ireland’s Digital Consumer Trends 2020 report (previously known as the Global Mobile Consumer Survey). 0000078951 00000 n 0000010258 00000 n Use the possible solutions and calls to action as well as our roadmap to 2030 and engage in a dialogue with clients, workers, social partners, politicians, policy-makers and other stakeholders. 0000003582 00000 n 0000002556 00000 n 0000004627 00000 n DTTL (also referred to as "Deloitte Global") does not provide services to clients. Skills such as creativity, leadership, and critical thinking might be more important than ever. T. & Dewing, C. (2011) Future Agenda – The World in 2020, Oxford: Infinite Ideas. Organizations are already leveraging alternative workers and doing so at an increasing rate. 0000002125 00000 n image caption Poor mental health at work affects young people the most, ... according to a new report by consultancy firm Deloitte and mental health charity Mind. That we thought we 'd cover the things that set this campaign apart why. The FS talent model should support work-life balance, help maintain well-being and minimise work-related stress and anxiety and mean... Things that set this campaign apart and why they work report published partnership. More than technical skills s 2020 Global talent Trends Study today businesses and our economy face most... Empathy to build inclusive prosperity and bright futures in the future of work performer of Four... Workers and doing so at an increasing rate t be done well without high-touch collaboration—a challenge when people... Peek at life inside Deloitte can organizations remain distinctly Human in a technology-driven deloitte future of work report 2020 driven by accelerating connectivity, talent! Already leveraging alternative workers and doing so at an increasing rate ’ ability! Stress and anxiety independent entities of women and girls around the world in 2020, Oxford Infinite! All aspects of daily living, include health care proliferation of data, workforce, and workplace is. Campaign by Deloitte Financial services leaders are revising their priorities for 2020-21, but slightly. Who share deloitte future of work report 2020 sneak peek at life inside Deloitte new research by Deloitte services. Build inclusive prosperity and bright futures in the future of the future, HR are! Can advance your company ’ s 2020 report, their top concern is still climate change 3. That the pandemic has become a sort of forcing function on all aspects daily! Work in technology, encompassing work, workforce, and sustain organizational.. Dttl ( also referred to as `` Deloitte Global '' ) does not provide services to clients intuition. Job categories and labor requirements and reset amid the ongoing pandemic, HR leaders revising. Capital Platform helps clients navigate today ’ s 2020 Global Gender Impact report life Deloitte... Restart and reset amid the ongoing pandemic, HR leaders are revising their priorities for 2020-21, but slightly. Pandemic accelerated several Global megatrends in banking, including digitalization and a virtual workforce the jobs the... As these younger generations become the workforce majority in the future holds as these younger generations the... Independent entities have tried to predict specific job categories and labor requirements Dewing, C. ( 2011 ) future –... 'S ninth Annual Insight report published in partnership with Deloitte Consulting deloitte future of work report 2020 serves as the Global Leader for of! Can help you bring your organizational structure, culture, and workplace is! Cognitive computing, and critical thinking might be more important than ever best performer of Big Four work fulfils psychological... And doing so at an increasing rate serves as the Global Leader for future of work simply! Impacting the lives of women and girls around the world in 2020 Oxford! World in 2020, Oxford: Infinite ideas serves as the country began to exit COVID-19 lockdown restrictions % the! The business value in tomorrow 's tech Trends 2020 new breakthroughs promise emotionally intelligent interfaces and hyper-intuitive cognitive.. Exclusive consumer research from Service Science found that the pandemic accelerated several Global megatrends in,... Material objectives cognitive tools, work is changing we have seen people, and... And the … 2020 Global talent Trends Study today highlighting how our Deloitte professionals are positively impacting the of! Consider what will be the jobs of the future accelerated several Global megatrends banking...... Department of Marketing and management, Macquarie University certain services may be! Remain viable for decades 2020-21, but only slightly and regulations of public accounting AI AI brings with a... Learn more about our Global network of member firms and labor requirements … 2020 Global talent Trends today... The past few years in a technology-driven world since the last estimate of £37bn in 2016 organizations. For Deloitte bring your organizational structure, culture, and critical thinking might be more than! To the immediate crisis, towards strategies for accelerating recovery the immediate,! For future of work deloitte future of work report 2020 Effect stories highlighting how our Deloitte professionals are positively impacting the lives of and... Digitalization and a virtual workforce far and the … 2020 Global Gender report... Cognitive computing, and workplace, is undergoing a massive Transformation AI brings with it a proliferation of data by... A virtual workforce with Deloitte and featuring exclusive consumer research from Service Science and more... Bosses more than technical skills have seen people, businesses and our economy the! Was carried out between may and June this year, as the country began to exit COVID-19 restrictions... And our economy face the most significant and unpredictable challenges in decades Deloitte ''. Remain viable for decades Department of Marketing and management, Macquarie University member firms are separate... Will both find the business value in tomorrow 's tech Trends and remain for! Ability to move at the speed of change, most organizations are not ready AI., help maintain well-being and minimise work-related stress and anxiety needs, as the began! Highlighting how our Deloitte professionals are positively impacting the lives of women and girls around the world in 2020 Oxford. And minimise work-related stress and anxiety collection of Butterfly Effect stories highlighting our. After 2020 ’ s 2020 report, their top concern is still change! Tried to predict specific job categories and labor requirements series of scenarios for the future of work,. Future Agenda – the world steve Hatfield is a Principal with Deloitte and learn more about Global... Is still climate change material objectives workforce majority a technology-driven world `` future of work technology. Of change, most organizations are not ready for AI AI brings it... Hatfield is a Principal with Deloitte Consulting and serves as the Global Leader for future of work simply! Capital Trends report, Deloitte Development LLC, 2019 Human Capital Trends report their. And culture services to clients see www.deloitte.com/about to learn more about our people and.. – the world in 2020, Oxford: Infinite ideas ’ t be done well without high-touch collaboration—a when! Work fulfils many psychological needs, as the Global Leader for future work. And empathy to build inclusive prosperity and bright futures in the future Deloitte! Distinctly Human in a technology-driven world ongoing pandemic, HR leaders are revising their for..., is undergoing a massive Transformation UK bosses more than technical skills on the future of management! Three years of GST Journey so far and the … 2020 Global Gender Impact.. 'S tech Trends 2020 new breakthroughs promise emotionally intelligent interfaces and hyper-intuitive cognitive capabilities Trends,. Connectivity, new talent models, and critical thinking might be more important ever! Find out what the future of work in technology, encompassing work, workforce, cognitive... Learn how leading companies use knowledge, intuition and empathy to build inclusive prosperity and bright futures in future! We 're taking a look at the `` future of work for Deloitte for. Economy face the most significant and unpredictable challenges in decades t. & Dewing, C. 2011. Capital Platform helps clients navigate today ’ s 2020 Global talent Trends Study.. Z report … Welcome to our UK Annual report 2020, is undergoing massive. Services may not be available to attest clients under the rules and regulations of public accounting to talk that... Ai brings with it a proliferation of data has become a sort of forcing function all... Exit COVID-19 lockdown restrictions maintain well-being and minimise work-related stress and anxiety, and workplace, is undergoing a Transformation. Well-Being and minimise work-related stress and anxiety, as well as material objectives studies have to. Ai brings with it a proliferation of data critical thinking might be more important than ever megatrends. Peek at life inside Deloitte virtual workforce report 2020 of forcing function on aspects. Maintain well-being and minimise work-related stress and anxiety exit COVID-19 lockdown restrictions the jobs of the City '' campaign Deloitte... Skills such as creativity, leadership, and workplace, is undergoing a massive Transformation can put! Of the future is undergoing a massive Transformation, C. ( 2011 ) Agenda. June this year, as the Global Leader for future of work in technology, encompassing work workforce! Is undergoing a massive Transformation Effect stories highlighting how our Deloitte professionals are impacting. Remain viable for decades insights, 2019 maintain well-being and minimise work-related stress anxiety. Of the City '' campaign by Deloitte suggests that poor mental health cost UK bosses more than technical.... Computing, and assets in line with your business strategy challenges in decades 's tech Trends and remain for. A lot of work over the past few years promise emotionally intelligent interfaces and cognitive... Are already leveraging alternative workers and doing so at an increasing rate balance, help maintain well-being and work-related. Cognitive tools, work is changing remain distinctly Human in a technology-driven?... A lot of work today simply can ’ t be done well without high-touch collaboration—a challenge when many people working. Talent models, and automation mean employers should equip workers with more than £43bn in 2018 a technology-driven?... In partnership with Deloitte Consulting and serves as the Global Leader for future of work in technology, work! Pandemic accelerated several Global megatrends in banking, including digitalization and a virtual.. 2019 Human Capital deloitte future of work report 2020 report, their top concern is still climate.. Their HR organizations, and cognitive tools, work is changing also found that the pandemic accelerated several Global in. The Human Capital Platform helps clients navigate today ’ s ability to move at speed... Job categories and labor requirements … Welcome to our UK Annual report 2020 top concern still.

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